You are here


Thank you for your interest in Baystate Wing Hospital and Medical Centers. If you have questions, comments or concerns, please e-mail or contact us by mail or telephone using the information provided below.

Important Telephone Numbers

Main Number:  413-283-7651

TTY Phone (for the hearing impaired): 413-284-5588

Physician Referrals: 413 284-5365

Our Medical Centers:

  • Belchertown Medical Center: 413-323-5118
  • Ludlow Medical Center: 413-589-0583
  • Monson Medical Center: 413-267-9101
  • Palmer Medical Center: 413-284-5400
  • Wilbraham Medical Center: 413-596-3455

Telephone Directory

Your Inquiries: How We Can Help

Below you’ll find detailed information on how to contact us with your specific questions or concerns.

Billing Questions
You can call our customer service line at 413-284-5500 with your billing inquiries.

Concerns about Care
To ensure your personal attention, we encourage you to call our patient representatives (413-284-5297) if you have concerns about care. Alternately, because email is not secure, we suggest writing us at Department of Regulatory Affairs, Baystate Wing Hospital and Medical Centers, 40 Wright Street, Palmer, MA 01069. To ensure confidentiality of our communication back to you, Baystate Wing Hospital limits communication regarding patients to telephone and U.S. mail.



call 413-284-5798

Financial Counseling

call 413-284-5540 or 413-284-5500

Find a Physician
For personal assistance in selecting a Baystate Wing Hospital physician, visit our online physician directory or call 413-284-5365 (weekdays 8 am to 5 pm).

General Inquiries

call 413-283-7651

Medical Advice - Information about Medical Conditions
We are unable to respond to e-mail asking for medical advice. The best resource for medical information is your health care provider. In an emergency, dial 911.

Medical Records
Additional information: call 413-284-5391

Questions: call 413-284-5235.